How do I get help?
Click the help button at the bottom right of the page. You can choose the option to ask questions directly on Intercom, or navigate to the full knowledge base.
Click here to jump directly to any topic
Check accounts
How can I change my primary email address?
You should be able to edit your email and choose to receive notifications by clicking your name on the bottom left of the page, opening User settings, and clicking the edit icon next to your name.
After updating your address, you will receive an email where you can click the confirmation link.
How can I delete my Check account?
From your User settings, click the Privacy tab, scroll down then click Delete my account.
Team management
Why can't I assign items?
Check your permission level by clicking the menu on the left bottom of the page. If you are a Collaborator, you will not be able to assign items. Request the Admin of your workspace to upgrade your permission settings. Learn more about permissions here
Can I view the workspace in another language other than English?
Yes, you can view Check's interface in these languages.
Search
How do I search for fact-checks?
Whether on a feed or a tipline workspace, users can launch a search based on text or uploaded media in order to launch a search for matches. The search is always local, searching within the list or feed currently displayed.
I uploaded a story a few minutes and now I can't find it. How can I retrieve it?
The item you added has been suggested or automatically matched to another similar item. Toggle on the Show similar button.
If the item can still not be found, it may have been sent to Spam. If you send a message to the spam and then a similar message is received it will be also sent to the trash.
How do I find users and create priority lists to answer?
Click 'Search settings' beneath the search bar
In the 'Request' section select 'Username / phone number' and then 'Update' the setting.
Paste the tipline username or phone number in the search bar, which will display all their requests.
Click 'Save' above the requests and input a name for the custom list that will be dynamically updated every time the user submits a request.
Matching content
Why is some content matched while I need to group other content?
Your workspace includes settings with threshold levels to determine how close the algorithm determines different content is. This varies according to the media type of the content e.g. video, images and text.
Content is either matched or suggested when:
Automatic matching: happens when the similarity score between medias are above the setting threshold.
Suggested matching: happens when the setting threshold is below what should be automatically matched, but above a suggestion threshold to prevent random content being displayed for approval or rejection.
Where can I find suggested content to review?
The 'Suggested media' list from your dashboard on the left panel displays all content to approve or reject.
Open any item and either:
Click the 'Suggested media' link on the item page center panel, or
Within the item page right-panel, click 'Suggested media' that is next to 'Requests'.
Compare the suggested media with the content in the center panel to approve or reject it.
ℹ️ It is also possible to approve or reject multiple suggestions from the 'bulk edit' functions displayed on the header above the list.
I incorrectly matched two items with completely different topics. What can I do?
You can detach items using these steps.
Item pages
Why are the Facebook shares, comments, and reactions not displayed on an item page?
Social share counts may not be visible in folders or within items due to their having sensitive content which is only available for logged-in users. Items taken offline will also not display social share count numbers. Learn more on what metrics are tracked here.
I am unable to change the status of this tipline item because it is locked. How can I update it?
This is because the report has been published. Open the report editor and pause it so you can update the status.
Check user permissions
I seem to be able to edit some Check content but not everything. Why is that happening?
Please know that we have different permissions for different Check user roles.
To know the exact permissions granted to each role, please have a look at our detailed "Roles" guide
Publishing reports
How do I add an image for the report visual card?
Open the report editor and under the visual card upload the image.
To edit a visual card image, within the report editor click 'Edit' and remove the default image, then upload a new image.
If I don’t have a published fact-check in a language, can I allow all tipline users to view what is published?
Yes! On multi-lingual tiplines you can allow users to view published fact-checks in available languages by navigating to your similarity tab and switching off the ‘Only send fact-checks in the same language as the conversation language’ setting.
Your tipline users will receive a notification when the search results are ready informing them that no fact-checks are available in their selected language. Click the help button to ask what languages are supported on Check.
How do I change the status of the items?
To change the status, you need to have an Admin or Editor permission. Check this item about editing statuses.
What does the green tick mean on the request tab? If it doesn't appear, does it mean that the answer hasn't been sent?
The green tick means that a report was sent to the tipline user after the search results or when the bot does not have a result.
When a report is created in Check, approved as a suggestion to a published report, or manually added to a published report and returned to the user, the green tick is displayed.
If there is no green tick, this indicates the tipline user was happy with at least one of the search results.
Workspace settings
How can I remove a language from my workspace?
Learn here how to do it.
Browser extension
How I can see all items from the browser extension?
From All items add a filter, select Channel, and click Browser extension. You can then save a custom list following these steps.
Tipline user management
Is there any way to ban troll numbers?
The bot will not respond to the user, and their future messages won't appear in Check. Note that this will ban the spammer user forever, so please make sure that the user is not liable to submit verifiable fact checks before banning them.
Create a new status. Example: Ban User
Create a new rule that IF 'Item status is' (the name of the status created in step 1)
THEN 'Ban submitter'
Apply the status in step 1 to the message sent by the user you'd like to ban.
Why are my users not receiving messages sent through slack?
Check if you have added, “/sk” which is necessary to add before the conversation to enable direct conversations with users. Any direct conversation should start with /sk followed by the text you need to send.
Why can't I submit a query to my Twitter tipline?
First, make sure that you are following the account.
If you are still unable to interact with the bot, ask the Admin to have the "allow message from any user" setting turned on for the Twitter account.
Is there any restriction on the tipline based on the country?
WhatsApp Messenger (WhatsApp) and WhatsApp Business app users in Cuba, Iran, North Korea, Syria, and three sanctioned regions in Ukraine (Crimea, Donetsk, Luhansk) are not eligible to receive messages sent via the WhatsApp Business Platform.
For further information on other countries where restrictions apply, you can refer to the following resource: Meta's Country Restrictions.
What is user conversation history?
The user conversation history allows you to view the chats between tipline and users in the order of the date the user submitted a request and the response to the request by the tipline.
How do I view a users conversation history with the tipline?
Open any item, then under ‘Requests’, click on the message icon on the left below the users submission. A chat window will open "Chat with /user/ ". You can look at all the conversation history here.
How can I communicate with a tipline user?
Manual messaging helps fact-checkers to seek further clarification or context from the tipline users. Under the user’s submission, click the button on the right. A prompt will be displayed, "Send message to /user/ on WhatsApp". Type your message and click "Send".
Note: for WhatsApp tipline your message will be preceded by a standard message such as “You have received a message in response to your submission of (the date the user submitted their request).
Can I communicate with a tipline user from the chat history?
No, this option is only available by clicking the button to the right of the user history button.
Data:
How often is the data dashboard updated?
Data is updated every 24 hours.
Is the data ever retrospectively updated for previous months?
No. We don't calculate retrospectively once the month is over unless there was a change in how we calculate a data point.
Are newsletters included in conversation data?
Yes, they are.
ℹ️ Note: conversations are calculated within a 24-hour period so if more than one newsletter is sent it still counts as one conversation per subscriber.
General questions:
Can I view the workspace in another language by adding it from the settings?
No, doing this adds the language to the tipline. Use these steps to change the workspace display from the browser settings.
Sometimes Check pages aren't fully loaded. Why is this happening?
This can be caused by a browser extension like NewsGuard, You will have to delete the browser extension to fully experience Check. If you are using the Disconnect plug-in FB posts and tweets won't be fully loaded on Check, please whitelist Check from Disconnect.
Don’t see a question of yours answered here? Please feel free to reach out to check@meedan.com, and our support team will get back to you shortly.