Navigate to your workspace settings then click on any messaging service you would like to connect or disconnect.

WhatsApp

WhatsApp integration requires a different process. You will be directed to a new form, and the Check team will follow up within two business days. Requirements include:

  • Your name, organization details, brand name, and logo for your Tipline.

  • Your Facebook page and website

  • A Facebook Business Manager ID.

  • A list of the languages you intend to use for your Tipline.

  • A new phone number is recommended. The number must also NOT have been registered to any WhatsApp account. (If it is, follow these steps to delete the WhatsApp account).

    • Note: All the previous data will be lost. Once a phone number is registered on the WhatsApp Business API, it cannot be used for WhatsApp Business or the WhatsApp consumer app. Phone numbers can be upgraded to the WhatsApp Business API, but not downgraded.

  • To disconnect, on your Tipline settings click the WhatsApp button, then "disconnect from this account" and confirm the action by typing “disconnect from whatsapp permanently" and click the Confirm button.

    • Note: Disconnecting your WhatsApp Tipline is permanent and you will not be able to reconnect it.

Facebook Messenger

  • On the Facebook Messenger logo, click on Connect;

  • Make sure that you are logged in the Messenger account you wish to connect to the tipline, before clicking on I'm ready to connect;

  • Bot integration will be validated by Facebook. You will then be able to complete setup after validation;

  • Note: ensure that your auto-responder is disabled on the Facebook page.

  • To disconnect, on your Tipline settings click the Facebook messenger button, then disconnect from this account.

Twitter

  • On the Twitter logo, click on Connect;

  • Make sure that you are logged in the account you wish to connect to the tipline, before clicking on I'm ready to connect;

  • Bot integration will be validated by Facebook. You will then be able to complete setup after validation;

  • Note: for Twitter integration, direct messaging should be enabled for all users, not just followers of the account.

  • To disconnect, on your Tipline settings click the Twitter button, then "disconnect from this account" and confirm the action by typing “Disconnect Twitter" and click the Confirm button.

Telegram

  • Go to BotFather, Telegram's bot that rules all other bots. Click on Send Message and Start'

    • Click on the option: /newbot - create a new bot

    • Choose a name and later a username that ends with ‘bot’ e.g TetrisBot or tetris_bot

  • Copy the link to access the token under the line Use this token to access the HTTP API;

  • On Check Tipline Settings, click on Telegram logo, and then Connect;

  • A new window will open requesting Telegram bot token, paste the link for the token generated when creating the bot at Telegram

  • Note: To set up your Telegram Tipline, you do not require an additional phone number to set up if you already have a channel'

  • To disconnect, on your Tipline settings click the Telegram button, then "disconnect from this account". and confirm the action by typing “Disconnect Telegram" and click the Confirm button.

Viber

  • Note: The steps below are to connect phone numbers to Viber. To get group connection tokens, notify Viber support.

  • Download and install Viber onto a sim-enabled device;

  • The app will either automatically detect a phone number or prompt you to input the number. Note: your network needs to support Viber;

  • Click ‘Continue’ to receive an activation code;

  • Log into Viber Admin Panel and input the activation code you receive on the Viber app.

  • Once in the admin panel, click ‘Create bot account’;

  • Fill in the required information to generate an authorization token;

  • On Check, click the Viber icon and paste the authorization token and click ‘Connect’.

  • To disconnect, on your Tipline settings click the Viber button, then "disconnect from this account" and confirm the action by typing “disconnect Viber" and click the Confirm button.

Line

  • On the LINE logo, click on Connect;

  • A new window will open requesting LINE channel access token and LINE channel secret.

  • To get your token access and channel secret, enter the LINE Developers web page and login into your account;

  • In the website, on the right side of the header, click on the profile icon an then to the Line Developers Console in the gear icon. Click on the channel you want to connect and navigate to Messaging API menu

  • Click on edit webhook, copy the URL address and paste it to your LINE setting on Check https://app.smooch.io:443/api/line/webhooks/5d56f87d3ff2b800100a770f/60a29e2b9ea8a000d3bda6f6

  • To disconnect, on your Tipline settings click the Viber button, then "disconnect from this account".

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