Reporting problems when they happen helps make Check better. Once you submit a report, we will review it and contact the appropriate team in order to have the issue resolved as soon as possible.

  1. Submit a bug report

  2. Accessing the browser console log to report a bug

Submit a bug report

For the fastest response, send us a message by starting a New conversation through the orange help menu in the bottom right-hand corner of the screen when you are in your Check workspace.

Send us a description of the bug, a screenshot, and a link to the page or media item where you encountered the bug. Details that will help us identify the bug and what is causing it:

  • A step-by-step description of how the bug is happening in your workspace

  • What you were doing in Check when it happened

  • Indicating if it has happened multiple times

  • For advanced users: send us a screenshot or copy-paste the text in the console logging the errors.

Accessing the browser console log to report a bug

Console Logs often contain important error details essential to identify the cause of the issue/bug that you're facing inside Check.

How to report on Google Chrome:

In Google Chrome, the Console Logs are available as a part of Chrome Dev Tools.

  • Open the dedicated Console panel:

    • Press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac) or;

    • In the Chrome menu on the top right of your browser, go to More tools > Developer Tools > Switch to Console Tab.

  • In the Console Tab, you can find the current error messages (Displayed in Red) along with other console-level information such as warnings and info.

How to report on Mozilla Firefox

In Mozilla Firefox, the Console Logs are available as a part of Firefox developer tools.

  • Open the Web Console:

    • Press Ctrl+Shift+K (Command+Option+K on OS X) keyboard shortcut or;

    • Select "Web Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on Mac OS X)

How to report on Safari

In Safari Browser, console and network logs are available as a part of the "Develop Menu". By default, these options are disabled. To enable "Develop Menu""

  • Launch "Safari".

  • Go to Safari > Preferences > Advanced (From the header).

  • Enable "Show Develop Menu in Menu Bar".

Console logs in Safari:

  • Post enabling "Develop Menu", go to the desired webpage and click Develop > Show Javascript Console.

We will reply with any follow-up questions or help you with problems you are encountering as a result of the bug.

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