When you have fact-checked a piece of content sent in by one or more Tipline users, you can send out a report with your fact-check to these same users, and any future users who send in that same content.

Your report can include an introduction, visual card, and a text message in the report that you send.

This article explains:

Creating a custom report for your fact-check

When you have completed your fact-check and you want to send it to the user who sent in the item to be fact-checked through tiplines:

Start creating your report by clicking the Copy to report’ button in the item’s analysis panel. This will take you to the report designer.

Click the EDIT button to start editing your report. On the left of the page is a preview of what your report will look like when it is sent to the user, which will update as you edit your report.

Select the language of your report.

You cannot add or delete languages from this page. Click the language tab if you have Admin or Editor permission access.

Reports will be received in the language the Tipline request was submitted.

You can also change the language of your report by clicking on the 3 dots next to the listed languages

This will then enable you to set the default language.

The selected default language will then move to the left in order to be seen first.

  • Check the boxes to include the type of content you want to send in your report (Introduction, Visual card, and Report text).

  • To reveal the panel for editing that section, click the box to the left of the content name.

  • Important: When you are done editing click the SAVE button at the top right of the screen.

Editing the Introduction

The introduction is used to reference the initial query from the end-user. You cannot send the introduction alone. You must send either a visual card, or a text message with it.

This is the settings panel for the introduction.

Formatting for your introduction

  • {{Query_date}} is the date that the user sent in the content that they wanted fact-checked.

  • {{query_message}} is the content that the user sent to you, along with any messages that they sent with it.

  • {{status}} is the status of the fact-check (for example, TRUE or FALSE).

  • To make the text bold in the report, use the asterisk * (*bold this* looks like bold this in your report).

  • To make the text italicized in the report, use underscore _ (_italicize this_ looks like italicize this).

Editing the Visual card

This is the settings panel for the visual card:

Here are how the settings correspond to the elements on the visual card:

Editing the Report Text message

This is the settings panel for the Report text message. You can choose to include a disclaimer in this text message.

The report will also display your organization’s URL signature (slogan), tipline number and social media handles.

To add your organisation details, on the Report tab, fill in your URL, slogan, WhatsApp tipline number, Facebook and Twitter handles

Report status

You will not be able to publish reports if the status is ‘Unstarted’ or is named as the default status

Publishing your report

To send your fact-check report out to the users who sent you the content and to automatically send it to future users who send this content, you must publish your report.

  • Remember to click the SAVE button.

  • Click the green PUBLISH button in the top right-hand corner of the report designer page.

  • Confirm the number of people that will receive the report.

If neither the report text or visual card is selected, you will be unable to publish the report.

If the report text is selected and both content and titles are empty, the report will not be publishable.

The number of times the report has been sent will be visible from the report sent counter at the top of the report editor page

If a user sends more than one similar request for the same item, they will receive the same report as many times as they submitted similar requests.

Back on the item page, you will also be able to see the report has been sent on the request tab.

Pausing and making edits to a published report

You can stop your report from being sent out to future users by clicking the PAUSE button.

A pop-up window will appear asking you to confirm this action

  • To edit your report after you have published it, you must have it paused to be able to click the EDIT button.

  • You can also change the status of the item as well as the introduction, title, content and visual card of the report

If item’s status is changed, all user will get a new report notifying them of the change

Click the blue button to republish the report with the status update

If anything else apart from the item’s status is changed, a pop-up window will ask the fact-checker if they want to click a checkbox where the republished report will be sent to all users who previously got the report.

In this example, the visual card has been edited (1) with some text added onto the content (2)

After saving the changes, and clicking the Publish button, you can select whether to send the corrected report to tipline requesters that have received the previous version of this report by clicking on the checkbox

From the item request, you will be able to see that a report update has been sent.

Set default text for your reports

You can set default text so that text for your Introduction and Disclaimer will be pre-populated in every new report. This default text can be changed when you are editing your report.

  • Go to the main page of your workspace.

  • Go to workspace settings by clicking on the gray cog icon in the top left corner of the screen

  • In the settings page, click on the REPORT tab

  • Select your default language.

  • Click the checkbox to the left of the Introduction to choose and edit it.

  • Click the checkbox to the left of the Disclaimer to choose and edit it.

  • Click SAVE in the upper right corner.

Note: You cannot publish a report that has no 'default' content.

Setting the default language for reports

When designing a tipline report, you need to ensure that the language of the submitted item matches the report to be generated. To do this:

STEP 1: Navigate to the item you want to report and click ‘COPY TO REPORT’

STEP 2: Check that the item’s language conforms to the text language of the submitted item. For instance, this item was submitted in Telugu though the default language for the report is English:

To select a default language, click the 3 buttons to the right of the listed language

This will display an option where you can confirm setting the language as default

The selected language will move position to the most-left, indicating it is the default language when sending reports

Troubleshooting report issues

There are cases where reports will not be published, namely:

  • Where the item has an empty report introduction

  • Where neither the report visual card or the text box is selected

Clicking ‘PUBLISH’ will lead to a notification being displayed requesting you to add text or the visual card in order to publish the report

  • Where the report text is checkbox is selected but empty

  • Where the default language content is missing. In this case a notification will be displayed to make another language default

  • Where the status is still at its default (e.g Unstarted), the report cannot be published

In this case, a notification will appear requesting you to edit the item’s status in order to publish the report

  • Where the report content is truncated

WhatsApp and Facebook Messenger API’s do not allow regular messages sent to users if it's 24h later from the last message the user sent. What is allowed are ‘template messages’ - which have character limits and cannot include line breaks.

Learn more about template messages on WhatsApp’s Business API policy, with more details in their related technical documentation.

Note: this does not apply to Twitter.

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